Password reset required for all Scouts NSW email users
| On 17 November, all Scouts email users (@nsw.scouts.com.au) will need to reset their password and multi-factor authentication (MFA) for Microsoft 365 (formerly Office 365). Microsoft have discontinued the not-for-profit licence type, therefore, to manage the cost to the organisation we will be migrating to the Scouts Australia Microsoft tenancy.
This will impact all Microsoft 365 products, including Outlook, Teams, SharePoint and OneDrive. All users will not be able to access these products, including email, until they have reset their password with Microsoft and reconfigured multi-factor authentication. This page will continue to be updated throughout the next week, with information, resources and FAQs to support the change. Bookmark this link now, as you will not be able to access your emails once the change occurs to retrieve instructions. |
| Update 25 Nov: We’ve identified a common issue regarding reconnecting mobile and desktop apps. The solution is now updated in the below detailed instruction documents and other support FAQs.
If you have been experiencing issues in the last week, we apologise, and now encourage you to look at the detailed instructions for the new steps which require use of a different username. If you are already setup and connected, you may need to log in using the new username. |
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Why is this happening?
Microsoft has discontinued the not-for-profit licences for their Microsoft 365 products globally. This change would have seen the Scouts NSW annual licence costs increase substantially.
Scouts NSW is going to migrate into Scouts Australia’s education licence structure to avoid this cost increase.
What does this mean for you?
On the morning of Monday, 17 November, the IT Team will migrate Scouts NSW into Scouts Australia’s Microsoft 365 environment. When this happens, you will not be able to access your email or associated Microsoft 365 products, such as Teams, SharePoint or OneDrive until you action the steps below.
What about my files?
Because this process requires us to move documents and files to a new location, you may have issues accessing old links. Navigate to outlook.office.com and select the app launcher (nine squares in the top left corner) to access SharePoint or OneDrive and bookmark your links from there. Please note, MS Forms has not migrated and will need to be recreated.
What to do
Put simply – each email user will need to reset their password and reset their multi-factor authentication (MFA) for their personal Scouts NSW email address. Note – this is not required for shared mailboxes or distribution groups. Steps on how to do this are below.
You may also need to update links to files or documents after the migration, for example bookmarks and links to shared files.
What not to do
Do not attempt to reset your password or MFA prior to the date above, as the task must be completed after IT complete the migration.
All email history and OneDrive files will be migrated by the IT team, therefore do not attempt to download or store your data youself.
Simple Instructions
All email users are required to complete the steps below using your temporary username.
Your temporary username will be in the format your.name@team.nsw.scouts.com.au. Note, your email address for communicating with others has not changed, this is a temporary username for login and password reset only.
- Delete multi-factor authentication (MFA)
- Reset password by visiting outlook.office.com via a web browser. If you are automatically logged in, please log out and select “Forgot password?” to trigger the password reset
- Reconnect multi-factor authentication (MFA)
- (optional) – log in and out of any additional devices, eg mobile phone email app, iPad/tablet email app, etc
- (optional) – re-sync OneDrive folders to File Explorer
- (optional) – update any bookmarks or saved links to existing files and documents
Detailed Instructions
Need additional instructions? Click one of the links below to see step-by-step instructions for each of the required tasks.
Watch: How to reset your password and reconnect your MFA:
Still need help?
| If you need help, call our IT helpdesk on (02) 4631 6621. If the line is busy, please leave a voicemail and we will return your call as soon as possible. Alternatively, email helpdesk@nsw.scouts.com.au and a member of the team will call you as soon as possible. |
During this period, we have more than 5000 email users required to reset their password and MFA therefore we ask that you try using the step-by-step guides above in the first instance. You may also know another Scouting colleague who is able to assist you!
If, after attempting the process yourself, you run into trouble that is not explained on the website, staff at our State Service Centre will be available to provide support.
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